Your privacy is important to us. This Privacy Policy explains how Fix Bad Credit Pty Ltd (“FBC”, “we”, “us”, “our”) collects, uses, stores and discloses your personal information.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as obligations relating to credit information.
We may collect personal and credit-related information necessary to provide our services, including:
We collect your information in a number of ways, including:
Directly from you
From third parties (with your authority)
Where you have authorised us (including under a Letter of Authority), we may collect information from:
We use your information to:
Where you have signed a Letter of Authority, you authorise FBC and its representatives to act on your behalf in relation to your credit information, debts, and related matters.
This includes collecting, using and disclosing your personal and credit-related information as reasonably necessary to:
This authority remains in effect until your engagement with us ends or you revoke it in writing.
We may disclose your information where reasonably necessary to provide our services and as authorised by you, including to:
We may also disclose your information where required or authorised by law.
If you do not provide required information, we may be unable to provide our services.
As part of our services, we collect, use and disclose your credit information in accordance with:
This includes obtaining your credit report, assessing credit listings, and corresponding with credit reporting bodies and credit providers on your behalf.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Your information is stored securely using a combination of electronic systems and controlled access processes.
You may request access to, or correction of, your personal information by contacting us.
We will respond within a reasonable time. Access is generally free, however a reasonable administrative fee may apply for complex or extensive requests.
If you have a complaint about how we handle your personal information, you can contact us using the details below.
We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
We may use your contact details to send you information about our services.
You can opt out of receiving marketing communications at any time by:
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.
Privacy Manager
Fix Bad Credit Pty Ltd
Address: 226 Beaufort Street, Perth WA 6000
Email: info@fixbadcredit.com.au
Phone: 1300 406 172
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
To view a copy of FBC’s full privacy policy, click here
We may use your name and contact number for other marketing purposes such as financial services. You can opt out of this at any time.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
You can gain access to your personal or company information or advise alterations to that information by contacting our office:
Information which is easily accessible will be provided to you free of charge. However, information which is more difficult to access may have a fee associated with the request. You can also contact us for more detailed information on how we collect, handle and secure your personal information.
This policy is effective as of 16 June 2026.
